Introduction & Our Commitment
Welcome to jile live. We believe trust is the foundation of a great gaming experience — and trust is built on transparency. This privacy policy explains what information jile live collects, why we collect it, and how it is used and kept secure.
By using the jilelive.net website or our mobile app, you agree to this privacy policy. Please take a moment to read it carefully. If anything is unclear, our Bengali-speaking support team is always ready to help.
Our Core Commitment: Your personal data will never be sold, sent to any advertising network, or shared with third parties without your consent.
This privacy policy applies to all jile live services — including Sports Betting, Live Casino, mobile gaming, promotional offers, and customer support.
What Information We Collect
Jile live only collects the data necessary to operate the platform, ensure security, and provide you with the best experience. Full details are provided below.
Information You Provide Directly:
- Name, date of birth, and gender — provided at the time of account registration.
- Mobile number and email address — for communication and verification purposes.
- National ID or passport number — required for KYC verification.
- Mobile banking number (bKash/Nagad/Rocket) — required for transactions.
- Address — required for identity verification purposes.
Automatically Collected Information:
- IP address and device type — collected for security monitoring.
- Browser information and operating system — collected for platform optimization.
- Login time, session duration, and click patterns — used to improve the user experience.
- Betting history and transaction records — retained for legal compliance.
- Cookies and tracking pixels — to maintain site functionality.
| Data Type | Purpose of Collection | Mandatory? |
|---|---|---|
| Mobile Number | Verification & Contact | Yes |
| NID/Passport | KYC & Age Verification | Yes (for large withdrawals) |
| Mobile Banking Number | Financial Transactions | Yes |
| Notifications & Recovery | Optional | |
| IP Address | Security & Fraud Prevention | Automatic |
How Your Information Is Used
Jile live uses your data only for specific, limited purposes. We never process your information unnecessarily.
- Account Management: Your information is used for registration, login, and profile updates.
- Identity Verification: To verify your age and identity as part of the KYC process.
- Transaction Processing: To securely process deposits and withdrawals.
- Customer Support: To resolve your issues and answer your questions.
- Fraud Prevention: To detect suspicious activity and protect your account.
- Legal Compliance: To meet regulatory requirements.
- Personalized Experience: To send you relevant offers and notifications based on your preferences (with your consent).
- Platform Improvement: To analyze user experience and continuously improve our services.
We never sell or rent your data to third parties for marketing purposes.
Data Security Measures
Jile live uses industry-leading technology to keep your data safe. Our security is multi-layered — if one layer is breached, the others remain active.
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1
256-bit SSL Encryption
All data transmitted between your browser and our servers is fully encrypted. No one can intercept it in transit.
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2
Two-Factor Authentication (2FA)
An OTP is sent to your mobile at login. Even if your password is compromised, your account stays protected.
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3
Real-Time Monitoring
Our security team monitors for suspicious activity 24/7. If an unusual login is detected, an immediate alert is sent.
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4
Data Minimization
We only collect information that is necessary. Data we don't need is never collected.
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5
Regular Security Audits
Our systems are regularly audited by third-party experts to identify and address any vulnerabilities.
Cookies Policy
The jile live website uses cookies. Cookies are small text files stored in your browser that help improve your experience on the site.
Types of cookies we use:
- Essential Cookies: To maintain login sessions and support the site's core functionality — these cannot be disabled.
- Functional Cookies: To remember your language preference, display settings, and session information.
- Analytics Cookies: To gather site usage statistics — no personally identifiable information is included.
- Security Cookies: To prevent fraudulent login attempts and CSRF attacks.
You can delete or block cookies at any time through your browser settings. However, disabling certain essential cookies may affect the site's functionality.
Your Rights
Jile live believes you should have full control over your own data. To that end, we provide you with the following rights.
- Right to Access: You can request to see what information we hold about you.
- Right to Rectification: You can request corrections to any inaccurate or outdated information.
- Right to Erasure: Under certain circumstances, you can request that your data be deleted.
- Right to Restrict Processing: You can request that we stop using your information for specific purposes.
- Right to Opt Out of Marketing: You can request to stop receiving promotional messages at any time.
- Right to Data Portability: You can receive your data in a readable, portable format.
How to Exercise Your Rights: To exercise any of your rights support@jilelive.net. We will endeavor to respond within 30 business days.
How Long We Retain Your Data
Jile live does not retain data longer than necessary. Separate retention periods are defined for different types of information.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 5 years after account closure | Legal Obligation |
| Transaction Records | 7 Years | Financial Regulatory Compliance |
| KYC Documents | 5 Years | Identity Verification History |
| Customer Support Chat | 2 Years | Service Improvement |
| Marketing Preferences | Until consent is withdrawn | Based on Your Preferences |
Once the retention period expires, data is automatically deleted or anonymized from our systems.
Child & Minor Protection
Jile live strictly does not provide services to anyone under the age of 18. Protecting minors is an integral part of our privacy policy.
- Age verification is in place at the time of registration.
- We never knowingly collect personal information from anyone under the age of 18.
- If an account is suspected to belong to a minor, it is immediately verified and suspended if necessary.
- Parents can contact us regarding their child's online safety.
If you become aware that a minor is using jile live, please support@jilelive.net. We will take immediate action.
Contact & Complaints
If you have any questions or concerns about our Privacy Policy, please get in touch with our dedicated privacy team.
- Email: support@jilelive.net
- Response Time: Typically within 24 hours
- Live Chat: Click the chat button in the bottom-right corner of the site
- Language: Reach out in Bangla and we'll respond in Bangla.
This privacy policy may be updated from time to time. For any significant changes, we will notify you via email or an on-site notification. The latest version will always be available on this page.